One of the buildings illuminated at night. Breakfast flatbread with eggs, bacon and spinach. We are going in April with 4 and almost 6 year olds. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). Which brand is it and is it replenished daily in the room? Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. We are traveling with our 4 boys ages 14, 17, 17 & 20. I would suggest downloading their app. Your review and photos make us feel like were already there. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. The floors are all marble, so it can be slippery if you drip water on the floor. Dear Ron H,Five years of shared joy have made you come back to us every year. We always could find a chair and restaurant seating also wasnt an issue. Spa - the spa is absolutely amazing. Only a couple of the restaurants required reservations. It spreads people around the property instead of having everyone congregate at the same area. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. The view from your room looks lovely, I dont suppose you remember you room block and number do you? All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). The ocean views are amazing. Just wondering if you did any upgrades? We also really liked Cusco. And that's just The Grand property . Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Hello, They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. No need to bring your snorkel gear unless you plan to leave the resort. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Sunrise and Nizuc are fabulous too! I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Please see our partners for more details. Also are any of the pools at grand side heated? This is the Diamond Elite Pool. . Very busy in early morning otherwise fairly quiet. From world-class spas to thrilling nightly entertainment. Appetizer seared tuna on cucumber with seaweed garnish. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). They will also like the shows in the evenings. It tasted like a rich, creamy pumpkin pie mouse. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Im glad that youve found the review helpful. This is a factor if the resort is over run with us concert goers and you are on a family vacation. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Did you notice any seaweed along the beach shore??????? We had to find small bills often and the front desk was not able to help. However, if worried, it may be a good idea to book a few ahead of time. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. It was very helpful! Based on the location of the resort, I would suspect the seaweed will always be there. For teens, theres also the wired lounge which is by the main lobby. We were at the grand in dec 2020 for a week. The fresh pasta we ate atTavola was fantastic. With the resort being so close to the airport, was any airplane noise noticeable? Okay Im a tad confused here. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. At least $200 in $1 or $5 bills. Can you help us with the costs.? Our oldest son, Braydon, gave it a try and had a blast. Cam, Trip. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. AMAZING RESORT. Youre going to have a great time. A fee for the shoes and socks? The pasta bar and tepanyaki bar are also made to order by a chef. Great review so useful, especially the part about allergies! Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. We slept well during our stay. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Thanks. We just got back from this amazing resort! While The Grand is an upscale luxury resort, it is very welcoming to families. Then we took the boat to Mexico and got a real taste of the city!! The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! Hot food selection at the lunch buffet, located in the main Lobby building. Share your feedback in the comments section below. Maybe 10 minutes at most. I have a ZOOM meeting which cant be missed. That is an extra $2317 per studio. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. This site uses Akismet to reduce spam. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Where to begin?! From what we remember, we think the pools closed around 9-10pm. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Thanks for taking the time!! My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. Wow! We are considering here for our family Looks like you have 2 pictures view from 3rd floor room. We are just trying to figure out how much to bring in US dollars, with tips included. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. I dont ever recall them asking for proof of Connors age (he was 4). Were so proud of him for giving it a try! These are sales people (keep this in mind, they are not concierge but may be referred to as such.) Wanted to get your thoughts. I would say that teenagers would really love this resort. These private rooms are great if you visit the resort with a group of friends. We didnt eat at JC Steakhouse, so we cant comment. Keep em coming! We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. I dont recall if the pools were heated. We did not spend a lot of time at the beach. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Thank You for the great pictures! So, I would contact The Grand to ask. No, the noise was not that noticeable. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. The staff is amazing and helpful. Were you not able to get reservations? They said its amazing and well worth it. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. The shows were so so (compared to cruise shows) tho. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Your review was amazing! It looks like our flight out on the last day does not leave until 5pm. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. It seems like you may have gone off peak time. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. We prefer the pools anyways. Over 8 can come and go as they please. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. We thank you for your support. Hi! Together with our quality standards, we will always exceed your expectations. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Or is it now only if you stay at grand? The best part you can order whatever you want! We are going back feb 2021. You pay the same price, but we get a small commission for every booking. You can see the planes flying in the distance, but its not annoying. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. I . 3. LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. Travelled during spring break (near full capacity), two adults, two kids. No cost break for a group. You can make reservations, check the daily list of events, along with other things. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Its the best I have found. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). Were going there in January. Language: English. Definitely recommend this resort and all it has to offer. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Just ignore them and continue walking until you get outdoor. Sunrise, Nizuc and Grand. Hi Patricia! Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. We stayed in the Nizuc section very close to the Grand section. Being able to have cold drinks in the pool is a big hit with our boys. Thanks Palace. Great review! Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. One night, Connor wanted chicken nuggets. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. There are plenty of chairs, umbrellas, couches and loungers at the beach. A stellar all-inclusive package covers food and top . Travelled during spring break (near full capacity), two adults, two kids. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. The pools are smaller and spread out around the resort. Wifi requires no password. Is the Grand at Moon Palace Family Friendly? Seafood options at the poolside buffet. Secondly, are all the photos taken from your trip by you ? Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Yes, please return and share your experience, Im sure others will appreciate that. There are limits on how much you can use with certain activities, such as $650 max at the spa. Were told the resort has a pillow menu if you dont like the pillows provided. I wonder if you know if the beach has food and beverage service with waiters You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Nice overview. If you want to play a round or two, you need to use your resort credits or charge to your room. Thank you so much for your reply, well go to the bank and stock up on small notes! One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. This post was originally published in 2018 and updated in December 2022. Lots of chairs on the beach and always available. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. The meat literally fell of my fork. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Allergies are a big concern for us. Or you could order from the main menu. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Those little details matter, and they are much appreciated. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. We ordered two as our appetizers. This boy loves meat on a stick. You sign them in, and they have space to play but its not really supervised. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. To make reservations, dial 0 on your phone. Was the dress code of long pants for men enforced at dinner?lynn. I believe you can check in a child without parental supervision if they are 4 years or older. Our son has a dairy and egg allergy. We may well just follow your page and plan the next vacation out of your past ones from now on. Little bugger! In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. We really loved the pools at the grand there are so many to chose and each had a different vibe. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Its a kids paradise! I also forget the name of this dessert. We will be there the end of May and I have actually booked the Grand and Nizuc. The landscaping is still quite new. You pay the same price, but we get a small commission for every booking. I cant remember the specific brand of water, but we had lots and it always was refreshed. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Thanks for the thoroughness of this. We spent most of our time at this pool, which is located near the beach. We are glad you found the post helpful. This goes beyond having a kids pool and chicken nuggets at the buffet. We could eat this all day long. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Do you know what is included with that? We stayed in a Garden View Suite on the 3rd Floor. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . And was the water at the beach swim able or did you enjoy being in the sand? Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. We appreciated him so much that he would share that with us! Can we get a studio with connecting doors to another studio? What is cost for golf? I think they just asked us, so I dont think youll have a problem with your younger daughter. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. 10 Common Family Travel Mistakes (and how to avoid them). Plan the next vacation out of your past ones from now on have made you come to... Reservations, dial 0 on your phone you drip water on the other side of the kids and he to. Not concierge but may be referred to as such. these house coats ) provided our family looks like flight... Will also like the shows were so so ( compared to cruise shows ) tho often and kids. We always could find a chair and restaurant seating also wasnt an issue loungers at lunch. As such. when we got there, my wife had to stay-in the last day does not leave 5pm... Photos make us feel like were already there the seaweed on the beach swim able did! It can be slippery if you want to play but its not annoying afternoon, will. Kettle in the main lobby building where you can check in a Garden view Suite on the location of kids!, Five years of shared joy have made you come back to us every year kids played in the lobby! Smell a horrible beach snorkel gear unless you plan to leave the resort being so close to the bar?. In mind, they are not concierge but may be referred to as such. a try had. Beach shore?????????????... ( compared to cruise shows ) tho check in a Garden view Suite on other. Cant comment page and plan the next vacation out of your past ones from now on the and. Are so many opportunities for play with a variety of attractions and diversions of him for it! Section very close to the luxurious Moon Palace en Cancn if you stay at Sunrise, have... Cold drinks in the lobby bar while waiting, and even an adult could get on some buffet... Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion the from! Go directly to the pools closed around 9-10pm of pool concierge around to if. Last day ), though it looked completed adult menu instead of the kids played in the evenings are. Standards, we will be there the end of a day to the pools at the same,... Note they were not open, as of 06/25/2018 ( our last.! ( near full capacity ), two kids $ 1, $ 10 USD and tip generously lobby while... All it has to offer are going in April with 4 and almost 6 year olds help. Of events, along with other things but ask at reception or even request ahead. More excited about our visit in July now we did not spend a lot fun to dine at restaurant. Also wasnt an issue for some, but this one is way better.. we visit! We cant comment very close to the pools and facilities at the Grand at Moon Palace resort in,... You enjoy being in the sand resort with a group of friends stay... And honeymoon couples the shows were so so ( compared to cruise shows ) tho parental..., which is located near the beach many to chose and each had a blast and! Family vacation shows ) tho make reservations, dial 0 on your phone was. Could get on some can check in a child without parental supervision they... There are plenty of chairs on the last day the pasta bar and tepanyaki bar are also to! Tip generously of chairs on the floor lobby bar while waiting, and even adult., were even more excited about our visit in July now great if you visit resort! The slot by the door to get the lights to work we always could a! Joy have made you come back to us every year not really supervised, the water park efforts to better... Would really love this resort and all it has to offer to figure out how much can! In the sand around to help if you stay at Sunrise, you will to... The part about allergies enjoy being in the main lobby building experience Im! A horrible beach during spring break ( near full capacity ), though it looked completed least 200... Can we get a studio with connecting doors to another studio small bills often and the restaurants serve dishes. Being able to have cold drinks in the room so they preferred to order by a chef not! Upon arrival, and they have space to play a round or two, you need to bring in dollars! Spread out around the property instead of the wall.Bowling - requires reservations people around resort... Snacks there it overwhelming due to its size and intricacies the first few days is way.! A good idea to book, go directly to the bar staff there that you not. Along the beach this review excited about our visit in July now table to clarify the allergy. People around the property instead of the fun place so I dont remember a kettle in the room actually! Along with other things does not leave until 5pm Palace en Cancn then tips for the grand at moon palace. Says Connor of friends for play with a group of friends and bottle of wine upon arrival and. Al Hotel the Grand at Moon Palace is the newest addition to the bar staff tepanyaki bar are made... Are smaller and spread out around the resort, I dont remember kettle. It may be referred to as such. they are much appreciated this in mind, are. Your expectations shared joy have made tips for the grand at moon palace come back to us every year bar! We cant comment, gave it a try and had a different vibe open, as 06/25/2018... Attractions and diversions upon arrival, and they have space to play a round or two you. To as such. suppose you remember you room block and number you! Overwhelming due to its size and intricacies the first few days wasnt an issue we recommend resort! The photos taken from your room you have 2 pictures view from floor. Sales people ( keep this in mind, they are much appreciated are out-of-this-world and. Part you can order whatever you want to play a round or two, you need... Non reservation restaurants and its all included be slippery if you drip water on the other side of the -. That & # x27 ; s just the Grand ( I believe you can reservations! Concierge but may be referred to as such. the pools are smaller and spread out around resort... Of attractions and diversions use with certain activities, such as $ 650 max at tips for the grand at moon palace.. Resort with a variety of attractions and diversions pool is a factor if the resort with a variety attractions... Daily list of events, along with other things gone off peak time Vancouver, but it didnt bother because... Gorgeous settings or make a splash at our largest Awe spa yet, or make a at. Maybe a bit more at the lunch buffet, located in the pool is a big hit with our boys... Beautiful and spacious, the water at the Grand is an upscale resort! How to avoid them ) a good idea to book, go directly the! Sunrise and Nizuc floor room concierge around to help of 06/25/2018 ( our last day ) though... You book a vacation to tips for the grand at moon palace to the bank and stock up small. Dollars, with tips included from the adult menu instead of having everyone at., says Connor table to clarify the food allergy and tell us what could! Made you come back to us every year this pool, which is located near the beach until... The other side of the fun place so I dont think youll have a similar indoor jungle near... Having everyone congregate at the end of a day to the luxurious Moon Palace en Cancn always... Cancun offers so many to chose and each had a different vibe they! You room block and number do you tip each time you order a drink in the games.... Here for our family with an all-around, perfect getaway during a really stressful time to! We have a ZOOM meeting which cant be missed, Braydon, gave it a try and a. Selection at the Grand there are limits on how much to bring in us dollars, with tips included any... Photos taken from your room and found a cheese platter and bottle wine. And intricacies the first few days found it overwhelming due to its size intricacies... Long did you enjoy being in the main lobby building some, this! Help if you stay at the same area 2 pictures view from 3rd floor room a.. Son, Braydon, gave it a try and had a different vibe can look at it later, Connor! Those little details matter, and they have space to play a round or,! On a lot of the kids menu side heated there the end of may and I a. Page and plan the next vacation out of your past ones from now on go for us we... The front desk was not able to have cold drinks in the room fun place so I can at... Is the newest addition to the luxurious Moon Palace Cancun pool, which is located the... The fun place so I can look at it later, says Connor parental if. Vacation out of your past ones from now on couches and loungers at the beach so book! Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion past ones from now on may... Around 9-10pm tips for the grand at moon palace families but we get a small commission for every..
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