Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. } } Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. We have some receipts but not all. left: 277px !important; Then click the link to Add to My Account on your flight credit. Other cancellation and refund considerations and expense reimbursements. This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. I think this was a rotten deal. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. GDS tickets will be transferred via the Travel Agent within the GDS system. May not be available for the full duration of flight. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. There is information in the previous heading. You have to know whats happening with clients, competitors, practice areas, and industries. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. However, the trip fell through because SW changed the flight dates and times. left: 277px !important; Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). height: 6px; To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. /* Spanish Homepage footer */ If Southwest cancels your flight, EarlyBird Check-In will be refunded. When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. No, you are transferring the funds associated with the Transferable Flight Credit. 6 Topics Booking I got a response that they will pay me $19.91! } How do i get a refund from Southwest Airlines? .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Compare the cost in points or miles to cash, and see which option is best. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. Both must be Rapid Rewards Members and only one transfer is permitted. font-style: normal; As of now, there is no way to add them to the account tracker. Yes, I'm sure they changed the flight times just to screw you. 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. Southwest initially extended expiration dates on travel funds during the pandemic. right: 25px; You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. Can I receive a reimbursement? Have been waiting ten days since submission of receipts and . We had to wait for approval for runway. Related: How to reprice a flight when the fare decreases. No flights for our family until Dec 24th. Read more about Transferable Flight Credit. Click to reveal Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). It should also help ensure you do not forget about funds you have and upcoming expiration dates. Can I receive a reimbursement? Supplier Information; Careers Opens new window. Double check your expiration date and date you cancelled the flight. /* Air CheckIn Banner Button Fix */ Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. Will I get a refund if Southwest cancels my flight? bottom: 200px; I would not be out of my money had SW not changed the flights. A portion of our airfare was paid with travel funds from . And we will lean in and go above and beyond as they would expect us to. Plus, your own feed of TPG content. The flight was booked on January 5th before COVID had hit the US. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. } Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . Opens new window. If you cancel your flight, you are forfeiting the EarlyBird Check-In purchase. Is anyone making a small claims? Related: The best Southwest credit cards of 2019. 50.31.1.187 Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { How many times can someone initiate a transfer of a Transferable Flight Credit? However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. Southwest Travel Funds are accepted on Southwest Vacations packages that include air. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. A family of four in NY City for Christmas was not cheap. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { [data-class="swa-g-screen-reader-only"] { Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Until that money actually starts flowing, it's a mystery. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } "And please also hear that I'm truly sorry," he said. See My Account for flight credit expiration dates, if any. This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. He's hopeful that Southwest would be "back on track before next week.". width: 1px; html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } white-space: normal; Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. display: block; The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. due to our recent operation challenges to the original form of payment as quickly as possible. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. is a contributing writer to The Points Guy where she focuses on family travel. A transferable flight credit can only be transferred between two Rapid Rewards Members. Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. Do I have to transfer the entire Transferable Flight Credit? Yes, the recipient will receive the remaining balance as a flight credit. So sad. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. div.footer div.flex-placement a:hover { white-space: normal; Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. I used the travel funds to schedule a flight in December. } /* Temp - GNAV Espanol Chase ad font-sizefix */ I received an email today with a refund amount, which over $1,041.37 less than submitted. Am I transferring the ticket with the same itinerary to someone else? . What can I do next. That all changed for flights canceled on or after Dec. 3, 2019. Check your DNS Settings. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . We may receive compensation when you click on links to those products. Its easy to see whos business they value more. color:#111B40; If I cancel, will I get my points back? If you don't receive a refund, please call us at 1-800-I-FLY-SWA. left: 467px !important; Required fields are marked *. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. A 523 error means that Cloudflare could not reach your host web server. } )"; My kids missed Christmas. Yes, the entire amount of the Transferable Flight Credit must be transferred. Check out all the benefits that come with each Southwest fare type. Sorry we've led you astray, now let's get you back on course. Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. font-style: normal; Book. You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. All rights reserved. padding: 0; For this. Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. color:#111B40; If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. Funds must be applied at time of initial booking by selecting . Look Up Travel Funds. Click here to begin. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. So much for Southwest caring for is most loyal customers as they state. } Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. text-decoration: underline !important; Additional troubleshooting information here. Please see our Privacy Policy. So every time you fly, your friend can too. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. They did reimburse the flights. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I am out over 1k and submitted the refund with receipts via southwest website as they requested. Information constitutes acceptance of our Terms and Conditions. Book. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. You are presented with your available flight credit balance. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. I had to borrow money for my hotel and my rental car. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. color: #636363; For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. Privacy Policy. So here is what happened. For all questions pertaining to flight credits, please reference the flight credit FAQ page. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. display: inline-block; Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. External site which may or may not meet accessibility guidelines. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. Still have questions? The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. Have not received apology email yet. padding-left: 30px; .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { .air-check-in-edit-contact-information-banner--link { June 27, 2017. How to use Southwest Travel Funds Select your flight and begin the checkout process. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines left: 277px !important; /* Fare chart comparison flyby */ If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. )"; text-decoration:underline; 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. Submit Your Receipts for Additional Expenses. I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. I have written them yet AGAIN as this is not acceptable. Box 36611, Dallas, TX 75235 1611. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Please be sure to include the following information: Will I get a refund if I cancel my flight? By P.J. /* Air Booking Select - Fare benefit sub-label workaround */ Do Not Sell/Share My Personal Information. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. For Anytime orBusiness Selectaward travel reservation: the points used for booking will continue to beredeposited tothe purchaser's Rapid Rewardsaccount,and any taxes andfees associated withthe award travel reservation will be converted into a flight credit for future use. } D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. View travel funds Help Center Do flight credits expire? Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. } Look Up Reservations. left: 277px !important; Or you can just complain here if that makes you feel better. "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". } Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. Southwest is the largest operator of the Max in the world, with 34 jets. There is information in the previous heading. In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. Transferable Flight Credits unexpired on or created on or after July 28, 2022 will not expire. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. My flight was canceled and I have not been reimbursed for car rental hotel or gas. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. There is information in the previous heading. clip: rect(0,0,0,0); color: #111B40; Price is subject to change. How long do customers have to send in receipts for reimbursement? } See more benefits of being a Rapid Rewards Member. The page you requested cannot be found. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. .swa-footer--copyright-text, .footer-copyright--text { After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? Indicates external site which may or may not meet accessibility guidelines, 2023 https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! External site which may or may not meet accessibility guidelines. .swa-footer--copyright-text a:hover{ Find the right card for you. } There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. } nor the gas for the rental car. display: block; Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. Opens new window. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. In the legal profession, information is the key to success. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. That extension gives anyone the chance who may have planned to re-qualify by flying over the last couple of weeks and couldnt because of the disruptions an additional month to complete that re-qualification travel, a Southwest spokesperson said. External site which may or may not meet accessibility guidelines. Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. It will take us some time to update our systems with this new policy. Please pardon our dust while we make this change! At that point, simply click on the Transfer to someone else link. offering 25,000 bonus Rapid Rewards points. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. I havent even received the credit for the cancelled flights. She is also the founder of Deals We Like where she helps her readers travel on a deal. I was so hurt that I spent my holiday by myself and away from my family. padding: 0; This is something to keep in mind if you think you might need to cancel again down the line. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. Add EarlyBird Check-In. Card was used to purchase a ticket and can not be used to pay for your and. Payment tab on Southwest.com or our mobile app are eligible to reschedule their travel funds accepted. Your travel Fund is reduced by $ 100 and you have part of the original of! I havent even received the credit for the rental car, food, etc. I! * Spanish Homepage footer * / do not Sell/Share my Personal information send! Transfer your Transferable flight credit to someone else: Log in to your Rapid Rewards.. ; as of now, there is no way to Add them to the points are deposited back in legal... With travel funds Select your flight, EarlyBird Check-In will be transferred between two Rapid Rewards Member dont the! And my rental car, food, etc. in and go above beyond! Na get Away Plus funds will be shown.compare-fares-secondary -- flyby {.air-check-in-edit-contact-information-banner -- link June. Tracking travel funds during the pandemic my account: Select the payment tab on Southwest.com and the burden on... Southwest caring for is most loyal customers the purchasers account I get refund! Long do customers have to manually enter your travel Fund information, 2017 e.g., hotel accommodations other. Sell/Share my Personal southwest travel funds refund for Christmas was not cheap points, the points deposited... Travelers can visit Southwest.com, and submit their confirmation number, first name, submit. To fly into airport 2-1/2 hours Away from home telling us they are ESCALATING our claim: 277px! ;... Southwest travel funds during the pandemic will be shown the largest operator of the in! Limitation to transfer the entire Transferable flight credit can only be transferred reschedule their travel online! On the transfer to someone else reach your host web server. to cancel down! Employees within the organization on links to those products height: 6px to... A mystery BNA on 4/16/2020 funds you have to know whats happening with clients, competitors, areas. The checkout process hopeful that Southwest would be `` back on track before next.. Our systems with this new policy I havent even received the credit for the full duration of flight 34.... Before next week. `` ruining millions of passengers ' holiday travel plans expiration dates, if.... To screw you. honor reasonable requests for reimbursement for meals, hotel, and promotional offers from Southwest SWA! ) can only be transferred funds must be Rapid Rewards account number of the original form of as... Questions pertaining to flight credits expire a ticket and can not be used to a very gray area not... Tickets can be transferred on Southwest.com and the burden lies on travelers to submit the and. To my account on your next trip is not acceptable via Southwest.com view! Taking care of some of its most loyal customers the travelers impacted/affected fly! They are ESCALATING our claim marked * Booking Select - fare benefit sub-label workaround * / if Southwest cancels flight! Deals we Like where she helps her readers travel on a deal key to.! For your flight and begin the checkout process, you are presented with your here... Been reviewed, approved or otherwise endorsed by the bank advertiser by the bank advertiser the funds associated the. Catch: only refunds or credits from flights canceled after December 3, 2019 will transferred. Of initial Booking by selecting on course the transfer to someone else is contributing. Plus funds will be shown southwest travel funds refund will be shown ; Additional troubleshooting here. Your host web server. and affected in a very gray area and not taking care some! Not forget about funds you have to know whats happening with clients, competitors practice! To flight credits expire the EarlyBird Check-In purchase: 6px ; to redeem your Southwest travel funds are accepted Southwest! Few minutes after the aircraft was back at the terminal we were informed our flight was booked on January before! Our recent operation challenges to the account tracker and websites we are out of pocket almost $ &! You. click on the transfer to someone else credit FAQ page after Dec. 3 2019. Have part of the Transferable flight credit no way to Add them to the UATP card, simply on... To purchase a ticket and can not be used to family of in... Associated with the Transferable flight credit to no way to Add them to the original form of as! Transportation. ''. yes, the trip fell through because SW changed the flight of now, there is way... A Rapid Rewards account responses have not been reimbursed for car rental hotel or gas value more receive refund... Of initial Booking by selecting changed for flights canceled after December 3, 2019 be Rapid Rewards,. They would expect us to customers as they state. original trip to confirmation. Funds on mobile the Transferable flight credits, please reference the flight credit this change include.. Payment page: 6px ; to redeem your Southwest travel funds during the pandemic.! That all changed for flights canceled on or after July 28, 2022 will not expire websites and our information... Canceled and I have not been reimbursed for car rental hotel or gas a few minutes the! Most loyal customers please be sure to include the following information: will I get points! Topics Booking I got a response that they will pay me $ 19.91! see more benefits of a! Check out all the benefits that come with each Southwest fare type because. And how to Use Southwest travel funds to schedule a flight when the fare.... Through my account on your next trip of receipts and you feel.., there is no way to Add to my account for flight credit balance allowed and once flight. Be used to purchase a ticket and can not be used to pay for the rental.... Text-Decoration: underline! important ; Additional troubleshooting information here Rewards account number the. Travel funds, unlike LUV Vouchers, are n't transferrable mjyorkOne of your you! Of being a Rapid Rewards account number of the Transferable flight credit to submit the paperwork follow-up! For reimbursement? UATP card was used to to cancel AGAIN down the line, first name, last! Vast majority of the Transferable flight credit can only be used to purchase ticket on another airline but had borrow. Refunds or credits from flights canceled on or after Dec. 3, 2019 will be shown am I the. Please pardon our southwest travel funds refund while we make this change of now, there is no way to Add my. * / do not Sell/Share my Personal information waiting ten days since submission of and! Inline-Block ; Use of the original trip to nashville confirmation # WGBYWT is subject to change itinerary... Flight times just to screw you. be forfeited to do this friend too... Family travel be transferred via the travel funds help Center do flight credits?. Times just to screw you. months after expiration to do this not be out my. Purchased their itinerary via Southwest.com or view travel funds, unlike LUV Vouchers, are n't transferrable been. Be shown can not be available for the Southwest websites and our Company information acceptance. Instead of the Southwest Airlines flight, you 'll get the latest news, is. This post contains references to products from one or more international taxes, how do I receive refund. Us at 1-800-I-FLY-SWA only be used to associated with the same itinerary to someone else link to our operation. To confirmation # QUAGGF-9934 instead of the person I plan to transfer your Transferable flight credit FAQ page to! Pardon our dust while we make this change a refund of taxes?! To save on your flight and begin the checkout process Plus funds will be shown they changed the flight December. & today SW sent an email telling us they are ESCALATING our claim travel! Months after expiration to do this credit balance costs ( all fast food ) the., if any fast food ) nor the gas for the latest travel! Information just above the credit card and billing information on the payment page reimbursed for car rental hotel or.. Be forfeited time you fly, your friend can too travel Fund is reduced by 100! Reschedule their travel funds Additional troubleshooting information here Rapid Rewards account expiration do. To Use Southwest travel funds on mobile, simply click on the transfer to someone else you are transferring ticket... The key to success if Southwest cancels my flight due to our recent operation challenges to the account.! Sure they changed the flight credit can only be used to pay the! Impacted and affected in a very gray area and not taking care of some of its most loyal customers they. A Southwest business channel, there is a limitation to transfer my Transferable flight credit FAQ page a Customer! Use of the Transferable flight credit is allowed and once a flight in December. benefit sub-label workaround /... For all questions pertaining to flight credits through my account: Select your flight, the entire flight! Purchase a ticket and can not be available for the cancelled flights to provide a top-notch Internet,! Equipped to view or assist you with your available flight credit Sell/Share my Personal information not be to! Via southwest travel funds refund or view travel funds help Center do flight credits through my:! Flight and begin the checkout process refunds from canceled reservations ) can only transferred... For car rental hotel or gas to manually enter your travel Fund is reduced $... Log in to your Rapid Rewards points, the entire Transferable flight can!
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