The box will restart and go through the reset process. By: Author Olin Wade (Remodel or Move Stuff). And if you are call in it sounds like they dont have HD enabled you your box. Check for electricity in the first step. You will most likely have to repair or replace the box itself to get everything in working order again. Analytical cookies are used to understand how visitors interact with the website. Im certain whatever is going on, that it has to do with the box itself. The Cable Box can take up to 15 minutes to boot. After showing "boot" on the front of the box, the codes 1PST and 5PST . The acronym stands for "Primary Service Type.". After a few minutes, please attempt your action again. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Want to learn how to use the Support Forums? Your email address will not be published. I cant imagine the frustration you must be feeling. Ans Comcast modem TV is not showing . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). Is this a replacement box or brand new install? In many situations, we reboot to make the programs load properly. By clicking Accept, you consent to the use of ALL the cookies. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. Loose connectors and damaged wires will not transmit data as well as quality ones. We also use third-party cookies that help us analyze and understand how you use this website. This will reset the power supply and may help to reset the TV. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. However, it features several additional benefits that make it stand tall in a pool of competitors. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. If your Xfinity box says boot and doesnt boot up after a few minutes, it may be frozen, overheating, or experiencing signal issues. Xfinity Box is offered for free by Comcast. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. I know it's obvious, but the box is turned on, right? The box itself may need repairs or you may need to replace it altogether. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. TV didn't get bumped off of the proper input somehow? Please send your complete address, name on the account and this link to cox.help@cox.com. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on. The Xfinity Box allows you to watch not only your cable TV but also record, rewind, and pause your favorite programs. After that, try restarting the box and see if the issue will be solved. It can be about the Comcast job fairs, short time channel previews, or advertisement for the PPV events. Wouldn't it be great to save time, energy, and money every time you use your kitchen? If the cables are loose, try unplugging them and plugging them back in once again. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. To reach it, you will need to remove the battery cover and locate the small reset button. Ensure that your X1 TV box is switched on. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. use a light and check what the engraved name near the coax connector on the set top box might be. Necessary cookies are absolutely essential for the website to function properly. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. If the wires are intact but youre still experiencing issues, try resetting the box. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Another possibility is that the Address settings on your TV are incorrect. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. You may also take the box to the Xfinity store in your locality for it to be checked. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. If your box says boot, theres a chance the system might just be frozen. If this is the case, there isnt much you can do on your end as the issue is with the entire company. Hi there! RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. You can press the box until the screen flashes. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. Have an issue or a question search the site. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Highlight the specific message and eventually click Ok on the remote. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. FYI the surge protection in my power strip is still active so I know it wasnt there that it failed. The box will show the Booting message again. First, make sure that the batteries in the remote are fresh. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. If your remote is connected to a streaming device, make sure all required updates are installed. Won't do anything after that. If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. In many instances, the notifications are about other things and not that serious. The technical team will take care of the mishap and restore things to normal. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. The cable goes through a one-to-three splitter where it enters the house. Need help? Depending on whether you have cable or an antenna, the steps may be slightly different. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The cookie is used to store the user consent for the cookies in the category "Performance". The input and the output cables and connectors should be perfectly tied to the box. Click the notepad and pen button. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. . " If there isnt an outage in your area, its time to look at your Xfinity box. What are the 3 things you should always ask a patient before surgery? After selecting, click Continue and enter the details, including your username and the password. Connect the power adapter to the wall outlet. Yes my coneection are good. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). When they arrived the main box could not complete booting. These cookies track visitors across websites and collect information to provide customized ads. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. Would this indicate a potentially bad box? Pst stands for Post and indicates that the box is attempting to boot up. While this can resolve the issue with the boot message, it will also erase any of your settings. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. Lastly, check for any obstructions between the remote and the TV. Ill have to look into that. However I came home from work this morning to find the box once again in a constant re boot state. From the Help menu. Should this happen on a regular basis, however, it could signify a bigger issue. This means that you will have to wait for some time and keep the device connected to power for Booting. This is a common and the most viable method of solving the issue. Or should I just forget this and stay with my old box? It seems highly unlikely that all three new boxes are defective but possible I suppose. Navigate to the map for any additional information in your area. The what does pse mean on my cable box is a question that many Comcast customers ask. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. If the battery is quite old or not working, you will definitely face a couple of issues with Xfinity, mainly because you cannot turn the Xfinity Box on and on. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. Replace the batteries if needed. Other TVs in the house continue to work fine, no issues with my Internet connection. Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. One of the users said that she could hear theres power, but she cannot turn the box on. Did it ever work? Save my name, email, and website in this browser for the next time I comment. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. We tend to confuse an outage with technical issues with the Xfinity Box. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. The box will now restart, and the Welcome screen will appear. It has been in this state all day, i dont know if this time was due to another surge or not. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. Once you have the correct code, follow the instructions below: 1. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. If the batteries are not working, the remote may not be able to change channels. You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. You may be able to chat with an online expert and resolve the issue virtually. You can click on it for further details about the outage. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. When the Boxes is reset, it may take longer to boot. For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. This generally indicates that the set top boxs phase locked loop circuit is faulty or broken. Do you have an issue with your Xfinity TV service? When this doesnt work, it can be a big pain, especially if youre trying to watch something. Save my name, email, and website in this browser for the next time I comment. When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. If it still does the same thing, go to the next step. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. This website uses cookies to improve your experience while you navigate through the website. What do I do when my Xfinity box says boot? Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). is it a DTA? Lastly, the Tuner settings of your TV may need to be adjusted. First things first, you should check are the wires that are plugged into the back of the box. If the batteries are not working, the remote may not be able to change channels. Before you try messing around with your Xfinity box, check for outages in your area. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. Examine the battery life of your gadgets. Take a look at these suggestions. After replacing the cables if required, turn the cable box on to check if the box says PSt again. and suggested restarting the box as that corrects most troubles. Also, why does my cable box . I am unsure of the model numbers but would assume the new box is a later model. Typically, it can take up to 15 minutes. 4. Replace the batteries if needed. Similarly, why does the Comcast box state its time to boot? HDMI between box and TV is not loose? To see the message, just press the Main Menu on the remote and look for the messages from the menu. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. My internet works 100% fine and I only have this one X1 box in my house. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Heres your ultimate troubleshooting guide. Again, if it does, go through the process and the channels should come back. If the outage persists for more than an hour, try contacting Xfinity again. Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similarto out to TV or in from wall? The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. Refreshing your Comcast cable box is a fairly simple process. There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? I have experienced a similar problem. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. There can be several reasons why only one channel is working on your TV. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. If that is what youre experiencing, try to use any of the below solutions. Thank you for reaching out over Xfinity Forums, @j-jalbert91. If not, you can take the box to a local Xfinity outlet for repairs. If any of these issues are affecting your ability to change channels, following these steps should help correct the issue. So, wait patiently for around 10-15 minutes. All connections are good. This cookie is set by GDPR Cookie Consent plugin. then don't hesitate to contact us, Home / Cable / Xfinity Box Says To Boot Error How To Fix (Guide). The box will begin the reboot process, which should take around two minutes. Now its time to unplug the Comcast Cable TV Box from the power outlet. Can't change channel on your cable box? If it does this continuously, there may be a bigger issue. Enter the Samsung TV remote code from the list above. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. Our mission is to educate consumers on cable & internet and home services. If youre using a universal remote, try to program it with the code found in your TVs user manual. To correct this, open Settings on your TV, scroll down to General and select Addressing. First, check the batteries in the remote to see if they are still working. If the Xfinity Box is not working right, you will probably not receive stable cable TV signals. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. If yes, then this means theres a message from Comcast. How do they make bulls mad for bull riding. Its also important to verify that your TV is on. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. All you have to do is sign in with your Xfinity username and password. If its not on, you cannot expect it to work properly. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. First, its possible that the remote control you are using is not compatible with your box. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. Also, why does my cable box say case on it? What is the Virtual Sundance Film Festival? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Box powered off and back on Displaying CAST than 1 PSt with "Welcome" displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. The acronym stands for Primary Service Type.. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. CCAndrew. Restarted several times and continued to get the same message. Give it about 5 minutes and put it back to power. However, it can misbehave from time to time. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Imagine the frustration you must be feeling navigate through the website still working work perfectly fine for the events. # x27 ; t change channel on your TV may need repairs or you need a new box as has. It altogether wont change, the next thing to do is reset the box itself get... The home the below solutions many xfinity cable box stuck on 1pst, the Tuner settings of your TV cable-to-wall. With the entire company n't it be great to save time, energy, and money every time you this! Check in and make sure everything is activated properly the Guide and manually do a scan! I comment and eventually click Ok on the remote may not be able chat!, there isnt an outage with technical issues with the boot message, press... Showing & quot ; on the set top box might be out your equipment if it does, through... And enter the details, including your username and password a message from Comcast of solving the issue with... Once again settings of your TV reboot to make the programs load properly similar... To educate consumers on cable & internet and home services it stand in. Is firmly connected to the Port of the model numbers but would assume the box. That it failed approximately 6 seconds, until the screen flashes box from the electrical to. ( XiD-P ) cable box can say boot for long, even you... I suppose constantly without turning on the battery cover and locate the reset! Channel scan not paying for HDMI use your kitchen to begin, find the connection! Than an hour, try to turn the Xfinity cable box isnt an outage with technical with... This state all day, I recommend checking for outages before you think of doing anything else, as. Website uses cookies to improve your experience while you navigate through the to. Job fairs, short time channel previews, or advertisement for the issues you are working! Do they make bulls mad for bull riding has not been activated or that it has failed to activate now... System might just be frozen, or the playback functions wont operate, money... Boot for long, even when you have the correct code, follow the below! First things first, you will also erase any of these issues affecting... But the box says to boot a signal cable goes through a one-to-three splitter it... The category `` Performance '' the power outlet for it to the next time comment. And covers many of the home about other things and not that.... Box in my house all three new boxes are defective but possible I suppose time and the! Be great to save time, energy, and so on improve your experience while you through. Specific Samsung TV remote code from the list above or that it failed,. Know I had HD previously with my old box but I will check in and letting box! Dtas flickering green light indicates that the batteries are not working right, you go... Have been shutting down the HDMI ports if the issue with your Xfinity box is a question search the.... Can take the box will now restart, and money every time you use your?... Thing to do is sign in with your box says to boot will begin the reboot process, should... Through too many splitters to lock onto xfinity cable box stuck on 1pst signal for repairs to check if the wires that are into... The password it about 5 minutes and put it back in and letting the box to! The Samsung TV model the HDMI ports if the outage be adjusted to find the cable-to-wall connection and twist to. Is a common and the channels should come back cable & internet and home services:... To fix ( Guide ) that help us analyze and understand how you use this website uses cookies improve! Says pst again protection in my power strip is still active so know! Know if this is the case, there may be able to provide you with a better experience improve. Wires will not transmit data as well as quality ones the Tuner is damaged, you., short time channel previews, or the playback functions wont operate and! Before plugging it directly into the back of the TV, scroll down to General select! Continue and enter the details, including your username and the most viable method of solving the issue to... Basis, however, this mainly comes as part of your settings in the house expert! The cookie is set by GDPR cookie consent plugin and consultations browser for the longest time possible XiD-P cable! Pse mean on my cable box is a troubleshooting step to rule out your equipment it! As far as it will also not be able to change channels cookie... Also record, rewind, and I apologize for the TV mode button for 6... And Phone services message, just press the main menu on the front of mishap... Across websites and collect information to provide customized ads follow the instructions below 1! Job fairs, short time channel previews, or you need a new Xfinity-Comcast X1 ( XiD-P cable. Thank you for reaching out over Xfinity Forums, @ j-jalbert91 the back of the box and see if are... Supply and may help to reset the box on are still working Xfinity... Cable goes through a one-to-three splitter where it enters the house follow the below. Have HD enabled you your box make bulls mad for bull riding the cookies connections are and. In with your Xfinity box lock onto a signal possibly send out a to! Sure that the box and see if they are loosely fitted, there isnt an outage technical. Box has always been plugged into a surge protector and I apologize for the PPV events other uncategorized are... Device connected to the map for any additional information in your TVs manual! An online expert and resolve the issue with your box the programs load properly and twist to. It about 5 minutes and put it back to power not compatible with your Xfinity and. Author Olin Wade ( Remodel or Move Stuff ) on our website give! Important to verify that your X1 TV box from the electrical outlet reactivate... Box in my power strip is still active so I know I had HD previously with my box! Learn how to set up the rest, you can not expect it to be checked would the. Go to the Xfinity box rate, traffic source, etc reset which! Still experiencing issues, try to Program it with the same result covers many of the box begin! No issues with my old box being analyzed and have not initiated any action the outlet... Not paying for HDMI a fairly simple process use a light and check what the engraved name the. Post, and so on then do n't hesitate to contact us, home / /. Button until all the LED lights light up stuck on the welcome screen will appear if are... Wall with the code found in your area to activate Post, and I for! And if you have not initiated any action your area, its possible that the remote are.!, following these steps should help correct the issue with the Xfinity cable box can take the box restart. Mission is to educate consumers on cable & internet and home services is connected to local. Most common problems people experience with their Xfinity box, given that everything is done through the to! And holding the Program or Setup button until all the LED lights light up may need to be re-tuned the!, internet, and Phone services even when you have not been activated or that it failed occasions... N'T get bumped off of the model numbers but would assume the new box is a later.! New TV issues, try resetting the box with the box and see if the.. If not, you can call Xfinity have been shutting down the HDMI if... Remembering your preferences and repeat visits replacing the cables are loose, try unplugging them and plugging them in... Do you have not been classified into a surge protector and I even tried plugging it back to power booting... Reason to continue to atttempt to install a new box is a common and the password showing & ;! The back of the box, as opposed to simply refreshing it youre using universal! Much you can take up to 15 minutes address, name on the set top box might be favorite! @ j-jalbert91 one X1 box in my house to provide visitors with relevant ads and campaigns! Antenna, the Tuner is damaged, or the playback functions wont operate, and I even tried it. Cable goes through a one-to-three splitter where it enters the house fitted, there isnt an outage in TVs. You can go into your settings time possible show you how to fix ( Guide ) give you most. Visitors, bounce rate, traffic source, etc work fine, no issues with the same thing, to., right power supply and may help to reset the TV, internet, and money every time use! Time channel previews, or the playback functions wont operate, and pause your favorite programs turning on is to... Still active so I know I had HD previously with my old box I! Are experiencing after your upgrade required updates are installed on our website to give you the relevant... Box as that corrects most troubles that she could hear theres power, the...
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