On 2-15-23 I received a bill for a delivery. Initial AmeriGas Propane complaints should be directed to their team directly. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. After logging in you can close it and return to this page. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. BBB Business Profiles generally cover a three-year reporting period. You can find contact details for AmeriGas Propane above. Same just happened with my property. Overview AmeriGas is a retail propane distribution company. Click here to get notifications about new complaints of AmeriGas Propane. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. That was $1.90/gallon more than any other propane company in the area (including gas stations). If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. Sent to collections due to their non response. Payments can be made via phone, mail, or online. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The Amerigas driver arrived and told me he could not fill the We received a new tank on 5/10/22. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas $122.41 ComplaintsBoard.com is a leading complaint resolution website on the Internet. Will cancel service if possible Stay far away from these folks at all costs!!! We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. UGI also owns AvantiGas, Antargaz and Flaga in Europe. I do not understand how a co. Like this stays in business. Please help me get them to pick the tank up. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. The official address for their main head office is listed below. Marathon Patent Group Location 1180 N Town Center Dr Ste 100, Las Vegas, Nevada, 89144, United States Description Industry Investment Banking Finance AmeriGas bought that company and they started trying to charge rent on the tanks. 1-800-263-7442. Headquarters. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. See the full leadership team at Craft. Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I need by money returned to me expeditiously. Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. We are without heat, cooking ability, and hot water. Right now, I try not to use anything with propane. They keep saying it will be resolved, but absolutely nothing is done. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. I want tank removed. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. This is the worst propane company Ive dealt with. Alexandra Spooner . If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. The cost was $459.64. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. Manager, Investor RelationsMukherjeeA@ugicorp.com I would appreciate a call and acknowledgment of this email. I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. Pennsylvania Is AmeriGas a good stock? Submit a complaint and get your issue resolved. Visit MyAmeriGas.com and select Message Us to chat. My account number is [protected] How are these practices legal? Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. Search over 700 I am so disgusted with how I was treated. I have sent emails and done the robot chat for information on when I can expect a delivery. they want me to pay for the replacement! Sign up for a free account. CorporateOfficeHeadquarters.com is not associated with AmeriGas. (610)768-7498, Shelly Oates Horrible service and customer service is a crash course in foreign relations. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. Get contact details including emails and phone numbers Pick up tank issue check for unused propane! Desired outcome: WHICH they did not because they did not touch any of the propane lines. They rip you off for the price of their propane. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. I called every day and got the same script from every one of your employees no one is sorry no one cares that at this point I have had NO HOT WATER, STOVE, OR LAUNDRY SERVICES. Manager Media Relations I needed a company that takes care of my family, so I went with a different company who takes care of my family. Should your complaint not be dealt with adequately, you are encouraged to contact the District Manager, followed by the Area Director, and even the Region Vice . Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Failure to close account and pick up tank. *Business Days are M-F, and do not include Saturdays or holidays. In January, I decided to change Propane providers due to a huge pricing difference. Is AmeriGas Partners a good dividend stock? As a matter of policy, BBB does not endorse any product, service or business. This review was chosen algorithmically as the most valued customer feedback. AmeriGas's President is Paul Ladner. It is amazing how incompetent this company is at doing nothing! Customer Relations, Brilynn.Johnson@amerigas.com Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). The cost was $459.64. I was advised I'd receive a refund within 10 business days. I have made several phone calls to your customer service and continue to get a different answer each time. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Contact The AmeriGas Customer Service Team For Support Hello! All fields are required. That should be part of the rent process. Sincerely yours. Why am I being penalized for something that all began from your error? Now, I am down below 15%. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. I have been an Amerigas customer since 2004. 2023 AmeriGas Propane, Inc. All Rights Reserved. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? I wish I can change companies but I tried and it was a no goTerrible company I dont even understand how they are still in business. No response. I got a computer that told me that I have a $120.39 Credit. Your company is the absolute worst. I have been a long time customer of your company. I have been waiting 3 weeks for Amerigas to fill my tank. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. Chat is available Monday-Friday 8:00 a.m. to 6:00 p.m. EST. Desired outcome: This is the WORST company that has EVER existed. i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. A clear bill with no charges on it . I looked up the phone number for Amerigas and called. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. After creating account, I was given conflicting information on a constant basis. Up to 5 $240.23. This review was chosen algorithmically as the most valued customer feedback. Office: (610) 796-3463 Mobile: (484) 332-1485. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. I have also explained we are two senior citizens. I have called numerous times and yet, no delivery. I was told during installation they bury the line. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. I did not receive propane for 4 days. I ordered propane on February 1, 2023. No credit card required. Avoid Amerigas at all costs! AmeriGas has definitely lost us as a customer. and Special Projects, jswope@ugi.comOffice: (610) 796-3463 I have contacted the local office. Business Started Locally: However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Amerigas pick up 120 gallon propane tank from my property. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. They won't even remove their propane tank from my front yard six months after closing my account! Copyright Coporate Office Headquarters -2023. AmeriGas Propane - overcharging the public. And, of course, no such thing ever happened. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. I paid the amount billed. This comment was posted by a verified customer. Worst company ever!!!! This complaint was posted by a verified customer. Worst company ever. My name is April martins account number is [protected] This comment was posted by a verified customer. Failure to close account and pick up tank. 2023 AmeriGas Propane, Inc. All Rights Reserved. I placed and paid for my order on Feb 13 when I was at 20%. They just lie to customers over and over again. Emails found on company website fb@amerigas.com 100% Support 0 0 chris.ransom@amerigas.com 94% sales 0 0 Emails found on 3rd party websites 1. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. I have explained our temperatures dip into the twenties and we have no heat. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. BBB Business Profiles are subject to change at any time. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. Desired outcome: In October, 2022, there was a delivery of propane to our property. Hi, this is the worst company I ever dealt with. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. This place has absolutely the WORST customer service I have ever dealt with. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. On 2-15-23 I received a bill for a delivery. Billed me $108 for a service call that never happened on 02/04/2023. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. Find company research, competitor information, contact details & financial data for Amerigas, Inc. of King OF Prussia, PA. Get the latest business insights from Dun & Bradstreet. On 2-08-23 I received a delivery to fill my tank. 2,076 complaints closed in last 12 months. Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation.. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. This is unacceptable. I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. Amerigas Headquarters is in King of Prussia, Pennsylvania. Should be name and address and amount in the tank. With amerigas. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. I would NEVER do business with this company! But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! Now, I'm being told that they have no idea when the tank will be picked up. My tank has below 40% full for over 3 weeks now and when I call to check on an delivery date I am told that they will get to me when they get to me and if I run out then I am just to call their emergency line. This last spring I tried to call your company come and get the tank I was renting from you. Director of Industry & Amerigas filled our residential propane tank on 7/30/22. If you're not automatically redirected, please click here. It is at 28 %. I need by money returned to me expeditiously. Brilynn.Johnson@amerigas.com (916) 216-7715. Every time, we were assured we would get a delivery the next day. 835 Knitting Mills Way if it's gone down 5%, then you still have a couple months woth of gas in the tank. They charged us $4.38/gallon. The complaint has been investigated and resolved to the customers satisfaction. I have even had their people hang up on me because they are busy and can't take that type of call at this time. New customer. No check. free lookups / month. King of Prussia, PA 19406, Tameka Morris I live in Cora, Wyoming. Desired outcome: {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, AmeriGas Corporate Office Headquarters HQ. Desired outcome: Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. I got a dollar cheaper at nearby competitor. Read full review of AmeriGas Propane and 1 comment. Then, supposedly the driver tried again on February 10 but was unable to deliver because the driveway was blocked. This week, that tank is still here and I called customer service again. But before leaving locked our tank and said we need to call the installers of our new heater as they did something. (610)456-6297, Arnab Mukherjee It is at 28 %. We are on auto-fill, however, that quit working in December. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. The dividend payout ratio of AmeriGas Partners is 172.73%. We are now down to 1%. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank.
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