The cigarette smoke was so thick in the air my throat and head hurt after a few hours and we were forced to leave. A ticket is not redeemable for cash. Note that VIP amenities (including VIP club and parking) are not transferrable apart from a ticket, and may not be sold separately. Admission to PNC Arena with a camera is granted on the condition that pictures taken with such camera are used exclusively for non-commercial purposes. In such a case, if you did not receive a payment from PNC Music Pavilion but instead received a credit, then the credit will be reduced so that it instead equals the amount of money that PNC Music Pavilion would have refunded to you had you still been the holder of such ticket when the event was cancelled. By continuing to use this Site after that date, you agree to the changes. Should you exhaust the Ticket Credit prior to the end of the Term, you will be able to purchase a new Ticket Credit. These Terms shall constitute a valid, binding and enforceable legal agreement among you, PNC Music Pavilion and us. Any changes we make will be effective immediately when we post a revised version of these Terms on LNs digital account management portal,Account Manager (Account Manager), at which time you will be prompted to accept these revised Terms at the time of your next login. 36 Exits from the Upper Concourse. By continuing to purchase and use tickets after that date, you agree to the changes. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. We were dropping off and asked an officer for directions on where to go, he told us to go into the parking lot (which was across the street) and we can drop off there. Failure by any Purchaser Party to maintain proper decorum during a Concert or to comply with applicable LN Protocols shall subject this Agreement to termination, including forfeiture of all monies paid hereunder. Seat means the physical seat(s) detailed on the Invoice to which these Terms are attached. Many of our guests have mobility impairments and may not be able to stand as others do. In addition to the foregoing, you agree that you and each of Your Parties will enter and occupy the Venue at their own risk. Before we can pay you, we will need to collect your taxpayer information in accordance with applicable laws. You bear all risks of inclement weather. Seat views displayed on the Site may not be an exact representation. To sort the list, click on the column header. I did not buy any food/drinks - way overpriced. Ticket orders will be processed only if the Ticket Credit has a value greater than or equal to your order, including service fees and applicable taxes. Your payment of the Termination Fee shall be in lieu of all other monetary damages that may be payable by you to us as a result of Your Termination. No pets are permitted inside PNC Arena. Smoking areas are no longer available outside the arena. If you have any questions, comments or complaints regarding these Terms or the Site, please contact us at: Live Nation Entertainment, Inc. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. To help avoid injury, stay alert while in the stands. We cannot guarantee that you will have the right to renew the Agreement. Signs are permitted during Carolina Hurricanes and NC State Mens Basketball games. LN Protocols may also include, without limitation, staggered arrival and departure times, temperature checks, virus testing, proof of vaccination, pre-sanitization requirements, physical distancing, masks/face coverings, special food & beverage service requirements, and requiring persons developing or exhibiting symptoms of illness to leave the Venue. Electronic devices will be permitted on a conditional basis. Breach of terms or rules will terminate your license to attend the event without refund. Opening acts or guests may sometimes tour with headlining performers. We strongly encourage all parents and guardians to monitor the Internet use by their children. The bathrooms (women) were unbelievably clean, no waiting, had a ton of stalls and a nice fan blowing cooler air. For rescheduled Concerts, you will not be entitled to use the Seats unless the rescheduled Concert falls within the same Concert Season. Beverly Hills, CA 90210 With more than 50 food and beverage outlets, we have every appetite covered. The first was just to get to the area where all the seats were. All other attachments are prohibited including selfie sticks, wide angle lenses, lights, microphones, electrical connections, tripods, handles, oversized bags and stands. If you and we are not able to agree on a replacement Concert, or if there are no more available Concerts for you to select as a replacement, then you will receive a credit back to your Ticket Credit equal to the cost of the tickets for the canceled or postponed Concert. , we will provide you with replacement tickets or refund you the price you paid for the original tickets, at our discretion. Ejected parties may make a written appeal to the Arena Manager or his designee. Formerly known as Verizon Wireless Amphitheatre and originally called Blockbuster Pavilion, it is famous around Charlotte and the state for it's outstanding live music. Please visit our Ticketing Infopage for more info. We ask that all guests adhere to guidelines to ensure a safe experience for everyone. The cigarette smoke was so thick in the air my throat and head hurt after a few hours and we were forced to leave. If you require a refund instead of the credit, you will need to request a refund in writing. Venders for food and drinks are way too expensive so we eat before we go and only buy the $3.00 bottled water. PNC Music Pavilion may require you to pay a fee, to be a season ticket holder, to be on the waiting list to be a season ticket holder or to comply with a registration or other requirement, in order to view listings of, or to purchase, some or all of the tickets posted for sale. If you and we are not able to agree on a replacement Concert, or if there are no more available Concerts for you to select as a replacement, then you will receive a credit equal to the cost of the tickets and any VIP amenities for the canceled or postponed Concert(s). Any renewal will be subject to the same terms and conditions offered to other purchasers at that time. It was renamed under a new naming-rights deal with PNC Bank. If anyone brings a claim against us related to your or Your Parties use of the Seats or tickets or your violation of these Terms, you agree to indemnify, defend and hold us and, our parents, shareholders, members, partners, affiliates, divisions and subsidiaries. IN NO EVENT WILL ATTORNEYS FEES BE AWARDED OR RECOVERABLE. We are not responsible for the conditions or the actions of the crowd at any event or for any changes made at the venue including without limitation seating arrangements, stage set-up or venue conditions. The registered and unregistered trademarks, logos and service marks displayed on the Site are owned by us, PNC Music Pavilion or our licensors. The following applies only to resale tickets to Illinois events: If you purchase resale tickets to an event located in Illinois, you will receive a refund of the amount you paid for that resale ticket if (a) the ticketed event is canceled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been canceled by the issuer due to non-payment, unless the ticket is canceled due to an act or omission by you, (c) that ticket fails to conform to its listing description, or (d) you failed to receive that ticket. *Personal grills are permitted in the parking lots only. The failure of either you or us to comply with these Terms, other than the payment of Fees, due to a. will not be deemed a breach of this Agreement. If you fail to pay the Fees due, we may, in our discretion, (i) withhold tickets to the Seat(s) until all past due amounts have been paid, or (ii) terminate the Agreement due to your breach. Parking lots and roadways are to be used in a safe manner. You consent to such searches and waive any related claims that may arise. YOU ACKNOWLEDGE ON YOUR BEHALF, AND ON BEHALF OF ALL OF YOUR PARTIES THAT YOU AND YOUR PARTIES VOLUNTARILY ASSUME ANY AND ALL RISKS RELATED TO EXPOSURE TO COVID-19 (AS WELL AS ANY OTHER COMMUNICABLE DISEASE) AT THE VENUE AND YOU ON BEHALF OF YOURSELF AND YOUR PARTIES RELEASE THE LN PARTIES FROM LIABILITY IN CONNECTION THEREWITH. There is no verbal agreement or other understanding between you and us, and LN makes no warranties or representations, regarding the number of Concerts to be held during the Concert Season(s) covered by this Agreement. If the Group Manager pays for a ticket, then the Group Manager may cancel ticket distribution at any time, even after you have already retrieved your ticket, in which case you will not be able to use it to attend the event. In no event will delivery charges or any other amounts be refunded. The "Last Updated" date above will tell you when these Terms were last revised. Tickets forwarded using the Advanced Services are subject to the ticket authentication and delivery fees as disclosed to you by us or PNC Music Pavilion . . . If struck, immediately ask an usher for directions to a medical station. Although we love for our fans to cheer, we must maintain some basic protocols. I'm not sure if was the venue or possibly a wreck that was causing the traffic/parking issue. Furthermore, any person failing to follow LN Protocols or acting in a manner that threatens the general peace and security of any Concert, including but not limited to using foul or abusive language, appearing intoxicated, or otherwise displaying rowdy or inconsiderate behavior, is subject to ejection. Fans who sit are entitled to enjoy the event from their seats without undue obstruction. We and PNC Music Pavilion are only providing certain services that will facilitate your sale. This license exists only so long as you strictly comply with each of the provisions described in this section. OUR LIABILITY WILL BE LIMITED UNDER THIS PARAGRAPH TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE PROVISIONS OF THIS PARAGRAPH WILL NOT APPLY TO THE EXTENT APPLICABLE LAW PERMITS THE RECOVERY OF DAMAGES, ATTORNEYS FEES OR COSTS OTHERWISE PROHIBITED UNDER THIS PARAGRAPH. My recent attendance at the Outlaw Music Festival was disgusting. For purposes of this Agreement, each day of a multi-day music festival shall be considered a separate Concert. Fee means the amount due for a specific package as indicated on your Invoice. Please visit our Guest Safety page to view current policies and requirements. Should you have further questions, please visit our Guest Services page. Nestled in the rolling countryside on the northeastern edge of Charlotte, North Carolina, the PNC Music Pavilion has hosted big-name acts and major music festivals since opening on July 4, 1991. As far as the saving the ticket you will get to see Willie, I haven't heard a thing about when we get to see Willie perform. Detachable lenses must be less than five (5) inches long and less than three and a half inches (3.5) in diameter. read more. . , you will be entitled to receive replacement tickets to a mutually agreed upon Concert on the remaining schedule, subject to availability. Lots of trash and recycle cans everywhere. If a closure, sale, other transfer or change of use of the Venue causes a cancellation of all or part of a Concert Season, we will. Zoom in to see updated info. Balls, pucks, and other objects may fly into the spectator area during an event. BUT, you could take the small cup of free water from the jugs out of the venue with you. Nothing to write home about. You may not re-sell or advertise for resale any Concert tickets on Venue property or prior to the date tickets are made available for sale to the general public. Upon returning to pick the guys up we got there early and parked in the circle with approx 15 other cars. You voluntarily assume all risks and danger incidental to the Concert for which the ticket is issued, whether occurring before, during or after the Concert, and you waive any claims for personal injury or death against us, the Venue, artists, other attendees or participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying guest or invitee. Payment of all filing, administration and arbitrator fees will be governed by JAMSs rules. any other termination provisions in this Agreement, if we terminate this Agreement due to your breach of Sections II.B-F, you. Need to improve on the parking situation. *Show personnel reserve the right to change this policy. purchase rights of refusal for post season event tickets, purchase ticket packages or single event tickets. We are not always made aware of opening acts or the length of their performances. The stage was massive and there were 2 large screens on either side to see if you didnt have a good view. Without limiting the foregoing, you will not contact us or the Venue to seek a refund or exchange when that is prohibited hereunder or by our policies or those of the Venue, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets. You forfeit any amount remaining in the Ticket Bank at the end of the Term, unless a credit is owed due to the cancellation or postponement of a Concert as described in Section VI-B. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous, but in no event will we pay for attorneys fees. The sign/banner does not impair the view of any guest in the building or block any existing signage or vent. We cannot guarantee that you will have the right to renew the Agreement or, if you renew, that you will receive the same Seats. 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