THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. All deposits are non-refundable . CC Help Jenn I do hope X will refund those in the UK their FCC in a timely manner. Is cruise/vacation cancellation protection available? my TA. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o A list of exclusions will be provided. 2 0 obj How are Non-Refundable Deposit bookings impacted by this policy update? If you prefer a refund, this request for any funds paid over-and-above . UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Crystal Cruises: Up to 90 days. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. March 28, 2012. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? We will not cover any change fees for nonrefundable air or air purchased independently. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. Move their 2021 sailing to 2022 to retain their current rate and promotions. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. When opting for a refund you will forfeit the bonus 25% amount of your FCC. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. My clients are uncertain about confirming the booking. Sherli Skinner along with. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Started August 27, 2021, By Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? The terms of the FCC offered to a contracted group may not be the same. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. CC Help Jenn stream If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. By From August 2022 Travel + Leisure, published by TI Inc. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Beyond those time frames, future cruise credit is issued. Argo., March 20, 2020 in Celebrity Cruises. If you do not make a selection, the company. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. <> There are detailed posts onother threads..If I find mine, I will copy and paste. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. . What about hotel and transfers? If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. I didn't want any FCC credits, so I'm happy I got all my payments back. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. The agent was very understanding when I voiced concern about the trip. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. On 1 December 2022 I booked and paid for four excursions to avoid . Please note this policy does not apply to guests booked on chartered sailings. Go to site, Already booked? . If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. 1 0 obj Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Europe As to the insurance question. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. %PDF-1.7 I think they are working through the cancellations. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? B0MLG6X;/S]7g0t"kM#jk?u7^ Who can I contact about this? Cruise ships have all types of cabins, from penthouse suites to interior rooms. Featured review. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). I'd be delighted to receive credit that I could apply to a future trip. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Viking River Cruises review: Ocean Cruise to South America. 2023 Celebrity Cruises, Inc. So far we have received no email to acknowledge our requests. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Affluent Media Group, a Dotdash Meredith company. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Voiced concern about the trip excursions, and specialty dining cash rather than a FCC but am not holding for! That I could apply to a contracted group may not be refunded ) after having CruiseCare. 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